The Importance of Trust for Managing Through a Crisis
Cold Call
Building Trust and Communication in Crisis Management
The chapter explores how leaders navigated a crisis by prioritizing clear communication and rebuilding trust. It discusses the strategic importance of transparency, timely information, and aligning actions with core values to uphold trust during challenging times. The conversation delves into a family business's decision to remain independent, emphasizing the crucial role of trust with stakeholders and the dimensions of trust in managing relationships.
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