Learn about the challenges and opportunities that technology presents for businesses. Explore the concept of the innovator's dilemma and the choices companies face when adopting new tech. Discover how consumers' resistance to change can hinder innovation and how trust plays a crucial role in automation. Dive into the S curve of adoption and the advantages it offers to entrepreneurs. Get insights into Kodak's struggle to adapt to new technologies and the importance of differentiation in tech-intensive industries.
Existing companies face the dilemma of choosing between sticking with what works or embracing disruptive technologies.
Convincing consumers to adopt new products requires breaking their routines and providing clear value propositions.
Deep dives
Adopting New Technology and the Innovator's Dilemma
In the podcast episode, the importance of adopting new technology and the challenges faced by existing companies are discussed. Technology-intensive industries require constant search for new sources of competitive advantage. However, this also makes decision-making more complex and consequential. The example of Kodak's struggle with the transition to digital photography is highlighted, illustrating the dilemma of embracing new technology. On the other hand, startups have an opportunity to enter the market while larger companies hesitate. The concept of the Innovator's Dilemma, where incumbents stick with what has traditionally worked instead of embracing disruptive technologies, is also explored.
Overcoming Consumer Resistance to New Products
The podcast delves into the challenges businesses face in convincing consumers to adopt new products. It emphasizes how people are creatures of habit and resistant to change, even when new products offer better, easier, and cheaper alternatives. The toothpaste tablet case study demonstrates how even eco-friendly products can face resistance due to consumer behavior and preferences. The need for companies to break consumer routines and provide clear value propositions is highlighted. The importance of convincing customers to change their behavior and adopt new products is crucial for success.
Designing Automation to Gain Consumer Trust
The episode explores the challenges of designing automation systems, focusing on self-driving cars. It discusses the need to make consumers comfortable with a new technology that may initially seem disorienting and scary. Two approaches are highlighted: the soft and fuzzy approach adopted by elevators, and the approach used in airplanes where humans have the ability to intervene. The discussion sheds light on the dilemma faced by self-driving car manufacturers, who must balance making consumers comfortable with providing a sense of control without compromising safety.
The S-Curve of Technology Adoption
The podcast touches upon the S-curve of technology adoption, explaining the pattern of how new technologies spread. It starts with slow adoption among enthusiasts and hobbyists, followed by a rapid increase in adoption as the technology improves and becomes more accessible. The challenges of shortening the adoption curve are discussed, with the importance of identifying early adopters and understanding factors that can accelerate or hinder widespread adoption. The need to capture opportunities and navigate challenges related to disruptive technologies is emphasized.
For anyone running a business, technology is both threat and opportunity. Today, we run through techniques entrepreneurs can use to take advantage of new tech or defend against the dangers. It's not just about the product you're selling. It's about consumer psychology, and ethics, and taking calculated risks to navigate uncertainty.
But, since this is Planet Money Summer School and we want to set your business on the path to riches, we're going to talk about how to use tech to dream big. Maybe more than anything, technology creates opportunities for the little guys where the big established companies can't be so nimble or have too much to lose.
Take the classic concept of the innovator's dilemma: a company that innovated and succeeded, now faces a choice about any disruptive new technology. Do they risk tossing out their existing advantage and switch to the new tech, or play it safe and risk becoming obsolete?
Most new technologies don't end up disrupting an industry. So it is totally rational for the big existing companies to ignore each new flash in the pan. But nobody wants to end up like Kodak: sticking with film while the digital camera takes off. So what to do?
Our friendly professor has a few ideas – for the little guy and the big old company. He'll explain the shape of how new technology gets adopted, sometimes called the S curve. We'll also hear examples of what stops promising new tech from taking off: from dishwashers to driverless cars, and even the humble elevator.