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Summer School 5: Tech and the innovator's dilemma

Planet Money

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Navigating Consumer Resistance to Innovation

This chapter examines the challenges of altering consumer behavior in the face of new technologies, particularly through the lens of toothpaste tablets as an eco-friendly alternative. It discusses the resistance from both consumers and corporations towards adopting innovative products, highlighting insights gained from children during a trial. Historical examples, such as the dishwasher and the case of Blockbuster vs. Netflix, illustrate the difficulties faced by established companies in recognizing and adapting to disruptive innovations.

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