DEO's Growth Secrets Podcast for Dental Organizations 245: How Dental Practices Answered 100% More After-Hours Calls With AI
Oct 16, 2025
Laura Nelson, VP of AI at Mango Voice and founder of Front Office Rocks, dives into how AI can enhance dental practices rather than replace the team. She reveals the impact of Mango Notes in streamlining paperwork, allowing staff to focus on patient care. Nelson shares how Margot, the AI agent, significantly boosted after-hours patient callbacks from 25% to 50%. The discussion also highlights overcoming resistance to AI, the importance of purposeful productivity, and what the future holds for AI in dental practices.
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Multitasking Reduces Patient Attention
- Multitasking at the front desk reduces attention and harms patient experience and outcomes.
- Laura Nelson says focused attention on priority tasks improves service and reduces errors.
Run A Time Study Then Act
- Do a time study recording every 10–15 minutes to see where your day really goes.
- Then automate, delegate, or eliminate tasks based on that audit to reclaim time.
Automate, Delegate, Eliminate
- Automate repetitive tasks, delegate what others can do, and eliminate outdated work.
- Use AI and team training to shift energy from busy work to patient-facing priorities.
