Laura Nelson

Vice President of AI, Training, and Development at Mango Voice and founder of Front Office Rocks; expert in applying AI to dental practice workflows and author of Brush Up on AI.

Best podcasts with Laura Nelson

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Oct 16, 2025 • 34min

245: How Dental Practices Answered 100% More After-Hours Calls With AI

Laura Nelson, VP of AI at Mango Voice and founder of Front Office Rocks, dives into how AI can enhance dental practices rather than replace the team. She reveals the impact of Mango Notes in streamlining paperwork, allowing staff to focus on patient care. Nelson shares how Margot, the AI agent, significantly boosted after-hours patient callbacks from 25% to 50%. The discussion also highlights overcoming resistance to AI, the importance of purposeful productivity, and what the future holds for AI in dental practices.

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