Laura Nelson
Founder of Front Office Rocks and phone-skills coach in dentistry, focused on front-desk training, patient engagement, and integrating AI with phone operations.
Best podcasts with Laura Nelson
Ranked by the Snipd community
Dec 30, 2025 • 44min
Episode 154- The Power of the Front Desk w/ Laura Nelson
Laura Nelson, founder of Front Office Rocks and a phone-skills coach in dentistry, emphasizes the importance of the front desk in a dental practice's success. She discusses common pitfalls like poor call management and the need for non-dental hires with strong customer service skills. The conversation highlights using AI to improve patient engagement without losing the human touch, alongside a preview of her upcoming 12-week phone skills training to enhance patient interactions and operational efficiency.
Oct 16, 2025 • 34min
245: How Dental Practices Answered 100% More After-Hours Calls With AI
Laura Nelson, VP of AI at Mango Voice and founder of Front Office Rocks, dives into how AI can enhance dental practices rather than replace the team. She reveals the impact of Mango Notes in streamlining paperwork, allowing staff to focus on patient care. Nelson shares how Margot, the AI agent, significantly boosted after-hours patient callbacks from 25% to 50%. The discussion also highlights overcoming resistance to AI, the importance of purposeful productivity, and what the future holds for AI in dental practices.
