Roles, Comp, Measurement Strategies, & Trends with HubSpot’s Evan Hamilton | S:2 Ep:17
Sep 26, 2023
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Evan Hamilton, Director of Community at HubSpot, discusses assessing career opportunities, fair compensation, measuring program impact with the SPACES model, tracking ROI, community taking on new formats like VR, and the shift towards community-driven marketing in B2B SaaS.
Assess company fit and alignment for community leader roles, value community as a strategic asset.
Benchmark community role compensation considering diverse factors, negotiate a comprehensive total rewards package.
Deep dives
Finding the Right Fit in a Community Leader Role
When looking for a community leader role, it is essential to thoroughly evaluate the company's fit and alignment with the community goals. It is crucial to assess if the company has a real problem that community can solve and if they value community as a strategic asset. Asking for stories and concrete examples of how the company has prioritized community can provide valuable insights. Additionally, speaking to current and former employees, customers, and researching the company's treatment of customers can help gauge the company's commitment to community.
Benchmarking Compensation and Salary for Community Roles
Benchmarking compensation and salary for community roles can be challenging due to the diverse nature of community responsibilities and the lack of comprehensive data. Factors such as seniority, organization stage, economic situation, and demonstrated value can influence compensation. It is advisable to gather information from community salary reports, talk to peers in similar roles, and assess how the company values community compared to other roles. Considering additional factors like remote work options, stock options, bonuses, and signing bonuses can help negotiate a comprehensive total rewards package.
Community Outcomes for B2B SaaS Companies
B2B SaaS companies leverage communities to impact various business outcomes. The CMX spaces model provides a framework for understanding these outcomes: support, product, acquisition, content, and engagement. Support communities reduce support costs by enabling peer-to-peer problem-solving. Product communities contribute to product ideation and feedback, aiding in innovation. Acquisition communities attract customers and influence brand consideration. Content communities create valuable user-generated content. Engagement communities foster feature adoption, customer retention, and increased spending. Measuring the impact of communities on these outcomes can help demonstrate their business value and drive better job descriptions and interviews for community leadership roles.