Think Fast Talk Smart: Communication Techniques 42. Space, Pace, and Grace: How to Handle Challenging Conversations
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Oct 15, 2021 Collins Dobbs, a management lecturer and executive coach at Stanford, dives into the nuances of handling tough conversations. He emphasizes the value of silence for reflection and the need to focus on receiving emotions with curiosity and openness. By discussing the AIR feedback model and the principles of space, pace, and grace, Dobbs outlines strategies for enhancing communication and building relationships. He also draws inspiration from influential figures like Martin Luther King Jr., highlighting the importance of competence and connection in effective dialogue.
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Self-Awareness in Conversations
- Slow down and focus on your own awareness in challenging conversations.
- Consider what you want from the conversation and if you feel grounded.
The AIR Feedback Model
- Structure feedback using the AIR model: Action, Impact, Request.
- Describe a specific action, its impact on you, and your request for change.
Managing Emotions in Feedback
- Acknowledge and name your emotions before giving or receiving feedback.
- Ask others about their emotions to foster connection and understanding.