The Simmer Rachael Nemeth Co-founder & CEO, Opus Training
Nov 4, 2025
Rachael Nemeth, Co-founder and CEO of Opus Training, leads a tech company focused on empowering multi-unit restaurant workers. She shares insights on modern training approaches, emphasizing the irreplaceable value of human interaction despite advances in AI. Rachael discusses how Opus employs AI for efficient content creation and employee training while highlighting real success stories of reduced ramp-up times. They also debate the balance between utilizing camera data and maintaining trust, envisioning a future where hospitality truly prioritizes exceptional guest experiences.
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Training Tech For Deskless Workforces
- Opus builds training tech for the 180 million non-desk frontline workers ignored by most software.
- Rachael Nemeth says focusing on mobile-first experiences unlocks visibility and performance for hourly teams.
Use Mobile-First Training Delivery
- Deliver training via mobile apps that employees download with a phone number to boost adoption.
- Use AI to help busy managers create content quickly and scale training without large overhead.
Frontline Data Enables Fast Results
- High employee engagement yields rich frontline data that operators lacked before.
- Nemeth argues this people-data lets brands cut ramp time and measure training impact in real terms.