Why Connection Is So Important in High Conflict Interactions
Mar 9, 2023
auto_awesome
Learn why connection is key in managing high conflict personalities, the impact of brain functions on interactions, the importance of cultural differences in relationships, and strategies for effective communication in intense situations.
Building connection is essential for successful interactions with high conflict individuals, helping calm the emotional brain and facilitate problem-solving.
Professionals should focus on connecting before problem-solving to create a conducive environment for engaging with high conflict individuals.
Deep dives
The Importance of Connection in Dealing with High Conflict Personalities
Connecting with individuals displaying high conflict personalities is crucial for successful interactions. The brain, particularly the right hemisphere, craves empathy, attention, and respect. Understanding the need for connection can help calm the emotional brain and facilitate problem-solving, leading to more effective communication.
Challenges in Relationships with High Conflict Personalities
High conflict individuals, including those with personality disorders, struggle with building and maintaining relationships due to a desire for domination and control. Professionals dealing with such individuals need to manage themselves, stay calm, and focus on connecting before problem-solving to create a conducive environment for productive engagement.
Overcoming Misinterpretations and Cultural Differences in Interactions
Misreading facial expressions and cues due to brain functioning can lead to misunderstandings in interactions. Cultural differences, such as the expectation of initial connection in conflict resolution in some cultures, emphasize the importance of getting acquainted first before diving into business discussions. By understanding brain processes and cultural nuances, individuals can enhance empathy, communication, and relationship-building skills.
One of the cornerstones of successful management of high conflict interactions is connection. In fact, it is the “C” in the CARS Method®—a set of principles for managing high conflict disputes and interactions.
In today’s episode, Megan and Bill talk about this exceedingly important principle of connection, including:
why connection is foundational to successful interactions with high conflict people
the brain’s request for connection
why it is so difficult to remember to connect before problem-solving
the impact of connecting—using EAR Statements
whether connection and EAR Statements can be over-used