The Power of Human Connection in High Conflict Interactions

One of the cornerstones of successful management of high conflict interactions is connection. In fact, it is the “C” in the CARS Method®—a set of principles for managing high conflict disputes and interactions.

In today’s episode, Megan and Bill talk about this exceedingly important principle of connection, including:

• why connection is foundational to successful interactions with high conflict people
• the brain’s request for connection
• why it is so difficult to remember to connect before problem-solving
• the impact of connecting—using EAR Statements
• whether connection and EAR Statements can be over-used

LINKS

• BOOKS
  • Calming Upset People with EAR
• ARTICLES
  • Calming Upset People Fast with EAR
  • The CARS Method®
• Our website: https://www.highconflictinstitute.com/
• Submit a Question for Bill and Megan
• All of our books can be found in our online store or anywhere books are sold, including as e-books.
• You can also find these show notes at our site as well.

Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.

• (00:00) - Welcome to It's All Your Fault
• (01:21) - Intro to Connection
• (02:22) - Foundational to Successful Interactions
• (04:14) - Connection vs. Isolation
• (05:17) - Connecting with an HCP
• (08:18) - How the Brain's Involved
• (13:44) - Hostility Bias
• (15:00) - Misreading Cues
• (17:56) - Difference in Cultures
• (19:37) - Remember to Connect First
• (24:36) - EAR Statements
• (26:44) - Can You Overdo It?
• (29:53) - Wrap Up
• (30:24) - Reminders