One of the cornerstones of successful management of high conflict interactions is connection. In fact, it is the “C” in the CARS Method®—a set of principles for managing high conflict disputes and interactions.
In today’s episode, Megan and Bill talk about this exceedingly important principle of connection, including:
- why connection is foundational to successful interactions with high conflict people
- the brain’s request for connection
- why it is so difficult to remember to connect before problem-solving
- the impact of connecting—using EAR Statements
- whether connection and EAR Statements can be over-used
LINKS
Note: We are not diagnosing anyone in our discussions, merely discussing patterns of behavior.
- (00:00) - Welcome to It's All Your Fault
- (02:22) - Intro to Connection
- (03:23) - Foundational to Successful Interactions
- (05:15) - Connection vs. Isolation
- (06:18) - Connecting with an HCP
- (09:18) - How the Brain's Involved
- (14:44) - Hostility Bias
- (16:01) - Misreading Cues
- (18:57) - Difference in Cultures
- (20:37) - Remember to Connect First
- (25:37) - EAR Statements
- (27:45) - Can You Overdo It?
- (30:53) - Wrap Up
- (31:25) - Reminders
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