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Tiffany Bova discusses her book on changing the way we think about growth, the impact of overemphasizing customer experience on employees, the pandemic's effect on customer and employee experiences, and navigating potential recession impacts on employee initiatives.
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Quick takeaways
- The disconnect between the C-suite and employees has led to the great resignation and quiet quitting.
- Improving the employee experience is just as important as enhancing the customer experience.
Deep dives
Disconnect Between C-Suite and Employees
The podcast discusses the disconnect between what the C-suite thinks is happening in an organization and what employees actually perceive. This disconnect has resulted in the great resignation and quiet quitting, where executives and their direct reports are not on the same page.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode