This chapter discusses how the pandemic accelerated the focus on customer experience and its impact on employees. It highlights the lack of investments made for employees during the shift to digital work and emphasizes the need for addressing the lack of investment in employee training and resources.
Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce, discusses her book The Experience Mindset: Changing the Way You Think About Growth.
Hosts: Matt Miller and Katie Greifeld. Producer: Paul Brennan.
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