Language on the Move
Reducing Barriers to Language Assistance in Hospital
Mar 25, 2024
Erin Mulpur discusses reducing barriers to language assistance in hospitals, focusing on Houston Methodist Hospital's use of language assistance technologies during Covid-19. Topics include challenges faced by linguistic minority patients, innovative communication solutions, navigating cultural biases, and strategies for providing language assistance in healthcare.
23:45
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Quick takeaways
- Language assistance technologies can reduce barriers for patients from linguistic minority backgrounds in hospitals.
- Innovative solutions like phone interpretation via Vocera Smart Badge can enhance patient understanding and care in healthcare settings.
Deep dives
Erin's Background and Work with Hospital Patients from Non-English Speaking Backgrounds
Erin Mulfer discusses her upbringing on an Indian reservation, emphasizing the importance of language in connecting with diverse cultures. She shares her journey from studying in Uganda to her current role at Houston Methodist overseeing language assistance programs for patients from over 70 countries. With a diverse staff speaking many languages, Erin focuses on providing care to patients from different cultural backgrounds.
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