Innovative Communication Solutions in Hospitals During COVID-19

Brynn Quick speaks with Erin Mulpur about how hospitals can better support patients from linguistic minority backgrounds. The conversation addresses the barriers to both communication and healthcare faced by linguistic minority patients. Drawing on Erin’s 2021 paper “Reducing Barriers to Language Assistance During a Pandemic," the focus is on Houston Methodist Hospital’s innovative use of language assistance technologies during the first waves of Covid-19.

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