HBR IdeaCast

When Fake News Targets Your Company

41 snips
Sep 9, 2025
Patrick Haack, a strategy professor at HEC Lausanne and co-author of a pivotal article on fake news, discusses the serious threat fake news poses to company reputations. He argues that traditional responses aren't enough; instead, businesses must proactively build credibility and monitor for misinformation. Haack emphasizes the importance of transparency, influential endorsements, and engaging allies to combat false narratives. His insights provide a compelling blueprint for companies to protect trust and reputational integrity in an age of misinformation.
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INSIGHT

Fact-Checking Isn’t Enough

  • Fact-checking alone often fails because people adjust beliefs based on what they think others believe.
  • Reputation harm persists even when individuals know a story is false because perceived social belief shifts behavior.
ADVICE

Prepare By Monitoring And Building Transparency

  • Monitor social resonance to spot who influences a story and when it crosses visibility thresholds.
  • Build transparency now through audits, site visits, and open Q&A so you earn credibility before a crisis.
ANECDOTE

McDonald’s Transparency Campaign

  • McDonald's responded to false 'pink slime' claims with an "Our Food, Your Questions" transparency campaign.
  • They used Q&A, live sessions, and site visits to restore confidence in their food preparation.
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