#234: Mark Miller—Building Leaders Like Chick-fil-A

According to Chick-fil-A Vice President of High Performance Leadership and best-selling author Mark Miller, less is definitely not more when it comes to the number of leaders in your organization. In order to effectively manage ever-changing opportunities and growth—not to mention unforeseen problems—the best strategy is to routinely and systematically raise up new leaders to actually create a surplus of them. Hope is not an adequate strategy for building a business, Mark explains, but creating a leadership culture is. We couldn’t agree more. Tune in to learn Mark’s five-step process for creating a leadership culture in your own organization. Also joining us is Dan Ralphs, who holds the unique position of Dream Manager at Infusionsoft. He explains how helping his team members achieve their own personal goals makes them infinitely more engaged in the workplace.

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