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In this podcast episode, Phil Agnew discusses the importance of recognizing and leveraging the irrationality of consumers in marketing. He challenges the common perception that customers are rational decision-makers, highlighting that people often make irrational decisions. As an example, he describes a study where people were more likely to respond to a promotion tied to a national special day rather than a standard annual sale. He emphasizes the need for marketers to understand these biases and incorporate them into their strategies to create more successful and engaging marketing campaigns.