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Microsoft Teams Phone and Rooms at Kingfisher, Revolutionising Retail Communications
Feb 26, 2025
Matt Sheldrick, M365 Product Designer at Kingfisher, discusses the company's transformative journey with Microsoft Teams. He shares insights on deploying video capabilities in stores to enhance collaboration and communication. The podcast reveals the importance of quick, efficient room setups and how they addressed the unique needs of a large retail organization. Sheldrick also dives into the integration of AI tools like Microsoft Copilot to boost productivity and enhance the hybrid meeting experience within Kingfisher's diverse work environment.
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Quick takeaways
- Kingfisher's deployment of video technology in meeting rooms and stores fosters enhanced collaboration and inclusivity in the retail sector.
- The integration of AI Co-Pilot technology streamlines workflows and automates tasks, significantly boosting productivity across Kingfisher's operations.
Deep dives
Innovative Deployment of Technology in Retail
Kingfisher, a global retailer with brands like B&Q and Screwfix, has made significant strides in integrating video collaboration technologies throughout their organization. The leadership at Kingfisher recognized the potential for enhancing communication and collaboration by employing meeting room technology in retail stores, a move that is quite innovative in the retail sector. The use of Neat boards for regional managers has enabled an efficient workflow, allowing them to conduct meetings directly in stores rather than relying solely on traditional head office setups. This approach not only fosters a culture of inclusivity but also reinforces the connection between the corporate and retail environments.
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