Future Ready Leadership With Jacob Morgan

Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis

Apr 22, 2024

Former CEO of United Airlines, Oscar Munoz, shares his leadership insights on turning around a company in crisis by going on a listening tour, involving employees in decision-making, and aligning leaders with company values. He also opens up about his heart attack and the realization that spurred change.

50:24

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Episode guests

Oscar Munoz

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Episode notes

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Quick takeaways

Diversity is vital for economic growth, not just meeting quotas.

Effective leadership requires knowing oneself, balancing strengths with flaws.

Deep dives

Economic Impact of Diversity in Business

Focusing on the economic impact of diversity, the podcast highlights the GDP significance of the Latino cohort in America. The discussion emphasizes that incorporating diversity is not just about quotas but about recognizing the economic power and marketing potential of diverse demographics. The importance of harnessing diverse talent for business growth and expansion is underscored, urging leaders to view diversity efforts beyond political lenses.

Introduction

2min

Journey from Single Mother in Mexico to CEO

16min

Redefining Work Ethic in a Changing World

8min

Navigating the Intersection of DEI and Business Growth

12min

Surviving a Health Crisis and Valuable Leadership Lessons

4min

Leadership in Transition: Listening, Learning, and Leading

6min

Turning Around and Leading with Impact

2min

When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting rid of leaders who didn’t align with company values. He’ll also share the terrifying story of his heart attack and how a flight attendant’s breakdown made him realize that things weren’t working.

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