Insights as a Service 14 - Empowering MSPs to grow, scale and operate more effectively - with Nigel Moore
Mar 13, 2022
Nigel Moore, founder of The Tech Tribe, shares his insights from years in the MSP world. He discusses his inspiring journey from IT support to entrepreneurship, emphasizing the importance of cultivating a positive workplace culture. Nigel highlights global similarities among MSPs, revealing shared challenges across countries. He also dives into differentiation strategies, advocating for value-based pricing and authentic branding to enhance customer connections. Join Nigel as he empowers MSPs to thrive in a competitive landscape.
AI Snips
Chapters
Transcript
Episode notes
Nigel's Background
- Nigel Moore sold his MSP in 2016 after running it for many years.
- He now runs Tech Tribe, a community that helps MSPs avoid common mistakes.
Early MSP Days
- Nigel's MSP started organically when clients from a previous company followed him.
- He initially focused on survival, working long hours for low pay.
Focus on Culture
- Prioritize company culture and make work enjoyable for your team.
- Show empathy and create a positive, welcoming environment.