The Customer Experience Podcast 253. The North Star of Legendary Customer Experience w/ Danielle Lipari-Mareth
May 30, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Introduction
00:00 • 3min
The Importance of Customer Experience in Customer Journeys
02:38 • 3min
Lenara Home Builder: The Ideal Customer
05:48 • 2min
The Basics of Marketing and Sales of New Homes
08:12 • 3min
How to Be a Successful Home Builder in a Tough Market
10:54 • 3min
Lenard's Integrated Mortgage and Title Arm
14:11 • 3min
Lenard's Legendary Customer Experience
16:54 • 4min
How to Improve Customer Experience With Tech
21:02 • 4min
The Importance of Having a Filter for How to Select What You're Going to Do
24:44 • 2min
The Role of People in New Home Sales
26:42 • 4min
How to Simplify the Sale of Your Home
30:46 • 3min
How to Be a Successful Salesperson
33:45 • 2min
Lenard's Mid-Level Leaders Program
36:11 • 3min
The Importance of Peer to Peer Collaboration
39:10 • 2min
Neural Coupling and Better Listening
41:09 • 2min
How to Be a Great Partner at Linar Mortgage
43:31 • 3min