Cloud Wars Live with Bob Evans
Bill McDermott, CEO of ServiceNow
Jan 12, 2021
Bill McDermott, CEO of ServiceNow, shares insights on the urgency of digital transformation accelerated by the pandemic. He discusses how ServiceNow innovated rapidly to streamline workflows and enhance user experiences. The conversation also touches on growth amid challenges, the alignment of remote work with millennial expectations, and the promising future of cloud computing. Finally, McDermott reflects on his move to California and how the innovation culture there has influenced his personal and professional life.
31:24
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Quick takeaways
- Bill McDermott highlighted that the pandemic accelerated digital transformation, enabling companies to achieve in five months what used to take five years.
- ServiceNow's unique platform architecture fosters rapid innovation and cross-functional teamwork, positioning it as a leader in enhancing operational efficiencies.
Deep dives
Embracing Digital Transformation Amidst COVID-19
ServiceNow chose not to accept any slowdown caused by the COVID-19 pandemic and instead capitalized on the wave of digital transformation precipitated by the crisis. The pandemic highlighted existing operational inefficiencies within companies, pushing executives to reevaluate their workflows to adapt to the evolving landscape of work. Bill McDermott emphasized that what previously took five years in terms of digital transformation can now be accomplished in just five months, underlining the urgency and necessity of change. This shift towards a more agile operational model has made digital workflows a fundamental priority for CEOs across various industries.
