Cloud Wars Live with Bob Evans Bill McDermott, CEO of ServiceNow
Jan 12, 2021
Bill McDermott, CEO of ServiceNow, shares insights on the urgency of digital transformation accelerated by the pandemic. He discusses how ServiceNow innovated rapidly to streamline workflows and enhance user experiences. The conversation also touches on growth amid challenges, the alignment of remote work with millennial expectations, and the promising future of cloud computing. Finally, McDermott reflects on his move to California and how the innovation culture there has influenced his personal and professional life.
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Digital Transformation Acceleration
- Digital transformation became even more critical during the pandemic.
- It highlighted the need for business model innovation and better employee experiences.
ServiceNow's COVID Response
- ServiceNow prioritized helping the world with COVID by creating emergency response apps.
- These evolved into return-to-work applications, showcasing the Now platform's power.
System of Action vs. System of Record
- ServiceNow acts as a system of action, connecting systems of record to enable cross-functional work.
- This accelerates workflows and allows companies to achieve goals faster.