Innovating in Crisis: ServiceNow's Agile Response

This chapter explores how a leading technology company, ServiceNow, rapidly innovated to address the challenges posed by the COVID-19 pandemic. It highlights the importance of agility and resilience in business operations, emphasizing the platform's ability to streamline workflows and enhance customer and employee experiences. The discussion also focuses on the strategic shift towards industry-specific solutions and the company's success in attracting talent while maintaining high customer satisfaction.