Emotional Intelligence in Financial Planning with James Woodfall & Sam Oakes

Jul 30, 2024

In this discussion, emotional intelligence experts James Woodfall and Sam Oakes explore the transformative power of EQ in financial planning. Woodfall, a former financial planner, reveals how EQ surpasses IQ in building strong client relationships. They delve into neuroplasticity and mindfulness, emphasizing personal growth and empathy's role in success. The conversation also touches on AI's potential to enhance client management through emotional insights, showcasing a future where emotional intelligence is integral in recruitment and training.

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Intro

00:00 • 5min

Navigating Neuroplasticity in Financial Advising

04:48 • 7min

Navigating Health Checks: The Balance of Knowledge and Anxiety

11:22 • 3min

Exploring the Depths of Emotional Intelligence

14:17 • 4min

Harnessing Emotional Intelligence in Financial Planning

17:52 • 27min

Measuring Emotional Intelligence in Recruitment

44:54 • 4min

Harnessing Emotional Intelligence in Finance

48:29 • 27min

Integrating Emotional Intelligence in Financial Planning

01:15:31 • 12min

Unlock the secrets of emotional intelligence in financial planning with James Woodfall, our special guest and ex-financial planner turned EQ expert. Discover how emotional intelligence stacks up against traditional IQ in shaping successful careers in financial planning. Learn why EQ is a game-changer in recruitment, training, and its profound impact on the bottom line.

James explains why emotional intelligence is crucial for navigating high-stakes financial conversations. We delve into the science behind neuroplasticity and how mindfulness techniques can catalyse personal and professional growth. Witness the transformational power of empathy and self-awareness in enhancing job performance and client relationships.

Furthermore, we explore the future of financial planning where AI and emotional insights converge. Imagine AI-driven CRM systems revolutionising client management through tailored, anticipatory service. James provides a glimpse into building in-house EI experts and the exciting possibilities of AI-enhanced emotional intelligence assessments. This episode is a treasure trove of insights for anyone keen to elevate their emotional intelligence and thrive in the dynamic world of financial planning.

here's a couple of recommendations from James:

Vanguard paper mentions behavioral coaching, and that advisers need to recognise clients' emotions:

Emotions Revealed by Paul Ekman is a great read for those interested in emotions and behavior.

The Coaching Habit by Michael Bungay Stanier is recommended for asking better questions. We spoke about why giving advice or asking questions are not optimal first responses, this book contains some good content about why. It's primarily for leaders, but with a few tweaks the questions are great to use with clients.

Be sure to follow Financial Planner life on YouTube for extra content about career development within Financial Planning.

Reach out to Sam@financialplannerlife.com in regards to sponsorship, partnerships, videography or podcast production.

Want to appear on the Financial Planner Life podcast? drop Sam a message.