Unlock the secrets of emotional intelligence in financial planning with James Woodfall, our special guest and ex-financial planner turned EQ expert. Discover how emotional intelligence stacks up against traditional IQ in shaping successful careers in financial planning. Learn why EQ is a game-changer in recruitment, training, and its profound impact on the bottom line.
James explains why emotional intelligence is crucial for navigating high-stakes financial conversations. We delve into the science behind neuroplasticity and how mindfulness techniques can catalyse personal and professional growth. Witness the transformational power of empathy and self-awareness in enhancing job performance and client relationships.
Furthermore, we explore the future of financial planning where AI and emotional insights converge. Imagine AI-driven CRM systems revolutionising client management through tailored, anticipatory service. James provides a glimpse into building in-house EI experts and the exciting possibilities of AI-enhanced emotional intelligence assessments. This episode is a treasure trove of insights for anyone keen to elevate their emotional intelligence and thrive in the dynamic world of financial planning.
here's a couple of recommendations from James:
Vanguard paper mentions behavioral coaching, and that advisers need to recognise clients' emotions:
Emotions Revealed by Paul Ekman is a great read for those interested in emotions and behavior.
The Coaching Habit by Michael Bungay Stanier is recommended for asking better questions. We spoke about why giving advice or asking questions are not optimal first responses, this book contains some good content about why. It's primarily for leaders, but with a few tweaks the questions are great to use with clients.
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