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Lenny's Podcast: Product | Growth | Career
Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)
Aug 4, 2024
01:14:39
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Brian Tolkin, Head of Product at Opendoor and an early Uber pioneer, shares insights on bridging product and operations for success. He discusses the use of the jobs-to-be-done framework to enhance customer empathy in real estate. Hear wild stories from Uber's rapid growth and challenges at Opendoor during COVID-19. Tolkin highlights the importance of structured product reviews, effective decision-making with limited data, and fostering collaboration between once-competitive companies like Opendoor and Zillow.
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Quick takeaways
- Combining product management with operational strategies enables deeper insights, fostering better decisions and faster product iterations at companies like Uber and Opendoor.
- Maintaining composure as a leader during high-pressure situations encourages team support and empowerment, crucial for navigating chaos effectively.
Deep dives
The Integration of Product and Operations
Combining product functions with operational strategies has proven beneficial for companies like Uber and OpenDoor. This approach promotes a deeper understanding of how the business operates daily, allowing product leaders to base their decisions on real-world operational insights. For instance, the close interaction between teams facilitates faster iteration and scaling of product offerings, which traditional product management might overlook. Recognizing the importance of both perspectives encourages a more effective collaboration between product managers and operations teams.
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Listen to the best highlights from the podcasts you love and dive into the full episode