HR Leaders How to Build a Multigenerational Workforce That Works Together
Aug 7, 2025
Vishal Thanki, Director of Talent & Culture at B&Q, shares his expertise on building a multigenerational workforce that drives performance and inclusivity. He discusses how engagement surveys can inform cultural decisions and the importance of reflecting customer diversity in the workforce. Vishal highlights the effectiveness of personalized support for employees of all ages and B&Q's investment in age-inclusive pay and training. This insightful conversation is a practical guide to creating workplaces where every generation thrives together.
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Multigenerational Workforce Balance
- B&Q maintains an even split across Gen Z, Millennials, Gen X and Boomers to mirror customers.
- They enforce pay parity for customer advisors so age doesn't affect base pay or learning access.
Look After The Whole Person
- Look after the whole person by supporting life needs like finances and learning.
- Offer accessible channels and honest follow-up after engagement surveys to build trust.
High Participation Engagement Survey
- B&Q runs 'My View' twice yearly and achieves 80% colleague participation.
- They act on feedback and clearly communicate what they will and won't change.