Think Fast Talk Smart: Communication Techniques

65. Ties That Bind: Why Remote and Hybrid Teams Need the Right Connection

Aug 16, 2022

Michael Arena, a faculty member at Penn and author of *Adaptive Space*, joins Glenn Carroll, Adams Distinguished Professor at Stanford GSB, to discuss the evolving dynamics of remote and hybrid teams. They explore how innovation hinges on adaptable connections in a post-pandemic world. The conversation dives into the significance of authentic communication, the effects of virtual interactions on relationships, and strategies for enhancing team productivity. They emphasize the need for experimentation and structured frameworks to maintain creativity and engagement in the workplace.

22:01

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Episode guests

Glenn Carroll

Michael Arena

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Episode notes

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Quick takeaways

Optimizing team communications is crucial for innovation in hybrid work.

Balancing bonding and bridging ties is essential for maximizing organizational impact.

Deep dives

Virtual Work's Impact on Innovation

The podcast delves into the impact of virtual and hybrid work on innovation. The researchers found that productivity for knowledge workers remained high or improved in the virtual setting post-pandemic. However, concerns arose regarding long-term innovation due to the delicate nature of innovation-specific connections. An example cited was the video game industry facing delays during the pandemic, highlighting challenges in idea generation and scaling products.

Intro

4min

Navigating Innovation in Hybrid Work

10min

The Impact of Virtual Communication on Authenticity

2min

Navigating Communication Anxiety and Leadership Insights

2min

The Essentials of Effective Communication

3min

“We need to be much more adaptive in the way we think about hybrid work,” says Michael Arena. “Experiment, experiment, experiment.”

Innovation relies on teams connecting in very specific ways. But are those connections possible in a hybrid work reality? Glenn Carroll, a professor of management at Stanford GSB, and Michael Arena, a faculty member of Penn's Master's in Organizational Dynamics program, have been looking for the answer — studying how team interactions have changed since millions of workers went remote.

In this episode of Think Fast, Talk Smart, they discuss how teams can optimize their communications to keep innovating in a post-pandemic world.

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