All-In with Chamath, Jason, Sacks & Friedberg

#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

Jun 1, 2022

23:27

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Highlights

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Episode notes

Hospitality in Health Care

03:58

Bad Customer Service in Health Care

03:35

Health Care Hospitality Training - Five Things You Can Do to Change the Health Care Landscape

02:43

Health Care and Preventive Care

01:59

Introduction

2min

Customer Service

4min

Health Care and Preventive Care

2min

Health Care Industry

2min

Health Care Hospitality Training - Five Things You Can Do to Change the Health Care Landscape

3min

Direct to Consumer Models and Health Care

2min

Are We Dying Sooner as We Spend More?

2min

Is There a Better Health Care System?

3min

Nutrition Label Literacy

2min

10.

Can It Scale Andndd?

2min

This talk was recorded LIVE at the All-In Summit in Miami and included slides. To watch on YouTube, check out our All-In Summit playlist: https://bit.ly/aisytplaylist

0:00 The Lanby's Tandice Urban breaks down why healthcare has a customer service problem, and how to fix it

12:28 Bestie Q&A: changing American's perspective on healthcare, opportunity for DTC health brands, why is medical spend at all-time highs while avg lifespan has flatlined/slightly decreased?

Follow The Lanby:

https://twitter.com/thelanby

Follow the besties:

https://twitter.com/chamath

https://linktr.ee/calacanis

https://twitter.com/DavidSacks

https://twitter.com/friedberg

Follow the pod:

https://twitter.com/theallinpod

https://linktr.ee/allinpodcast

Intro Music Credit:

https://rb.gy/tppkzl