Tandis Urban

Tandis Urban, co-founder of The Lanby, dives into the pressing issue of customer service in healthcare. She reveals why healthcare feels so frustrating, linking it to the traditional employer-sponsored model. Urban shares insights on enhancing patient experiences by borrowing strategies from the hospitality industry. The conversation also tackles alarming trends in healthcare costs and life expectancy. Additionally, she advocates for better mental health integration within existing frameworks and emphasizes the importance of nutrition literacy in improving population health.