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Episode notes
Dr. Bisognano's "Aha" Moment
- Dr. Maureen Bisognano's QI journey began with patient satisfaction data.
- She realized that hard work didn't automatically translate to positive patient experiences.
The Clinical Microsystem
- Patients experience the whole clinical microsystem, not just individual providers.
- Consider all touchpoints, from waiting rooms to staff interactions.
Building QI Expertise
- Gain QI expertise through hands-on problem-solving.
- Start with small, manageable projects and gradually expand your scope.