Core IM | Internal Medicine Podcast

#86 Quality Improvement: Careers Series

May 8, 2021
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ANECDOTE

Dr. Bisognano's "Aha" Moment

  • Dr. Maureen Bisognano's QI journey began with patient satisfaction data.
  • She realized that hard work didn't automatically translate to positive patient experiences.
INSIGHT

The Clinical Microsystem

  • Patients experience the whole clinical microsystem, not just individual providers.
  • Consider all touchpoints, from waiting rooms to staff interactions.
ADVICE

Building QI Expertise

  • Gain QI expertise through hands-on problem-solving.
  • Start with small, manageable projects and gradually expand your scope.
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