A Product Market Fit Show | Startup Podcast for Founders

He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, Founder of Infinitus

9 snips
Dec 23, 2024
Ankit Jain, Founder of Infinitus and former VC at Google’s Gradient Ventures, shares his groundbreaking journey in voice AI for healthcare. He discusses the hurdles of starting in 2018 with rudimentary tech and how he persuaded major enterprise clients to embrace automation. Ankit reveals insights on maintaining trust with customers and securing internal champions to fuel growth. He emphasizes that the search for product-market fit is ongoing and highlights the emotional rollercoaster of entrepreneurship in the complex healthcare landscape.
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ANECDOTE

Healthcare Inspiration

  • Ankit Jain's wife, a healthcare professional, inspired Infinitus after seeing a Google Duplex demo.
  • She suggested applying the tech to healthcare's inefficient phone-based information exchange.
ANECDOTE

UnitedHealthcare Test

  • Ankit and his co-founder tested early voice AI by calling UnitedHealthcare with fake patient data.
  • The agent's engagement, despite the robotic voice and false info, validated their idea's potential.
INSIGHT

Call Acceptance

  • High call acceptance rates in Ankit's use case stem from trust in known brands and expected communication.
  • Context and pre-call authentication reduce spam, increasing agent receptiveness.
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