In this episode, Tim and Derek dive into a crucial but often overlooked aspect of running a successful contracting business—building genuine relationships with clients. They discuss how truly knowing your customers can lead to long-term success, repeat business, and a company culture that people love to be a part of. This isn't just about making sales—it's about fostering trust, creating connections, and delivering an exceptional customer experience that keeps people coming back.
In this episode, Tim and Derek discuss:
- Why getting personal with your clients is the "secret sauce" to a thriving business
- The power of remembering personal details about your customers and how it builds lasting trust
- How contractors can create deeper connections that lead to more sales and lifelong customers
- The role of a Chief Experience Officer (CXO) in your business and why it's essential
- The importance of empowering your employees to engage with customers on a personal level
- How maintaining relationships with past clients is just as important as acquiring new ones
- The value of handwritten notes, follow-up calls, and even in-person gatherings to strengthen customer loyalty
- Why hiring the right team members who genuinely care about people is key to a thriving company
Resources:
⚔️ WAR ROOM
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🧰 CONTRACTOR BUSINESS SCHOOL
If you’re serious about building a profitable, structured contracting business without the chaos, this is your shot. Get the tools, insights, and mentorship you need to level up—on YOUR time, at YOUR pace.
https://contractorbusinessschool.com/
⭐️⭐️⭐️⭐️⭐️ Grab our NEW course to grow your business
5 Steps to 5 Stars: How to Charge Premium Prices and Never Run Out of Leads
https://thecontractorfight.com/5-stars/
🛡️ Join us in BATTLEGROUND
Everything your contracting business needs in one comprehensive program. Three main focus areas: Leadership, Communication, and Numbers. For more info visit:
https://thecontractorfight.com/battleground
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https://thecontractorfight.com/book/
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The Contractor Fight with Tom Reber 