

392 - Should You Stop Cancelled Members From Rejoining Your Membership?
Apr 17, 2024
Exploring the debate on whether membership businesses should ban cancelled members from rejoining, delving into the drawbacks of this practice and emphasizing the importance of member lifetime value. Discussing the need for flexible approaches in modern memberships and the shift towards member-centric retention strategies for long-term success.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 3min
The Downside of Barring Cancelled Members from Rejoining
02:32 • 5min
Understanding Member Departures and the Importance of Flexibility in Memberships
07:44 • 2min
Membership Lifecycle and Retention Strategies
09:42 • 8min
Reframing Membership Cancellations and Retention Strategies
17:39 • 4min