Transitioning from Being the Go-To Person for Owners and Clients

To effectively transition away from being the primary point of contact for owners and clients, it's important to decide what kind of business you want to have. If you want to grow and scale, you need to create systems and processes that can be handled by other team members. The key is to provide the same level of experience and service that you have been providing. Clearly outline the traits and skills needed to deliver that experience and hire the right people who align with those requirements. Train them thoroughly, starting with watching you in action, then gradually transitioning to them doing the tasks under your supervision. Spot-check their work until they consistently meet the expected level of service. By effectively delegating and maintaining quality control, you can gradually transition clients to other team members while ensuring their needs are met.