Effective Communication and Standardization in Property Management

This chapter emphasizes the importance of proactive communication in property management, focusing on consistent check-ins and scheduled calls with clients to build trust. It also discusses the significance of standardization in property management processes to improve efficiency and meet client expectations, particularly in handling recurring issues like late rent payments. Additionally, the chapter delves into retention strategies like profit-sharing and employee ownership programs, highlighting their benefits and complexities in maintaining a strong team dynamic.