Experts discuss the impact of augmented reality on consumer behavior, training methodologies, and brand engagement. They explore the challenges and opportunities of spatial computing in business, highlighting the potential revenue boosts and user engagement. The podcast also delves into future developments of spatial computing technology, including holographic interactions and the integration of additional senses.
Spatial computing enhances brand engagement and purchasing behavior through AR technology.
Future advancements in AR/VR may include incorporating touch, smell, and taste sensations, revolutionizing interactive experiences.
Deep dives
The Rise of Spatial Computing
Spatial computing, often referred to as augmented reality (AR) or virtual reality (VR), is gaining traction in various industries, especially for training and consumer engagement purposes. Companies like BMW are utilizing AR technology to allow customers to customize vehicles without having physical cars on hand, leading to a more engaging and personalized buying experience.
Challenges and Opportunities in AR and VR Implementation
Although AR and VR technologies have shown promise in enhancing customer engagement and training, challenges persist in widespread adoption. Some limitations include the high cost of entry, lack of talent for implementation, and the need for more user-friendly ecosystems and applications. Overcoming these challenges and developing a cohesive ecosystem could drive broader adoption and innovation in the field.
Impact of AR and VR on Consumer Behavior
Research on the use of AR and VR apps in consumer contexts, such as luxury cosmetics retail, indicates positive impacts on customer engagement and purchase behavior. By allowing consumers to virtually try products like lipstick shades, these technologies increase engagement time, encourage experimentation with unconventional products, and potentially level the playing field for lesser-known brands.
Future Trends in AR and VR Technology
Looking ahead to the future of AR and VR technology in 2035, advancements beyond visual and auditory experiences are anticipated. Innovations may include incorporating touch, smell, and taste sensations into virtual environments, offering new possibilities for industries like dining and entertainment. As technology becomes more accessible and immersive, the potential for interactive holographic experiences and multi-sensory engagements may redefine human interactions with digital realms.
The Apple Vision Pro is the latest in a long line of trendy, expensive spatial computing headsets. (Remember Google Glass?) But the augmented reality and virtual reality features that these devices enable can have an impact beyond video games. Pioneering companies are using these immersive tools to train employees and to engage with consumers in digital and retail settings. It’s growing increasingly important for senior leaders to explore the possible use cases and to understand the potential benefits and ongoing challenges that accompany these technologies.
Tech at Work is a four-part special series from HBR IdeaCast. Join senior tech editors Juan Martinez and Tom Stackpole for research, stories, and advice to make technology work for you and your team.
In this episode, researcher Srinivas Reddy and AR/VR entrepreneur and educator Dinesh Punni discuss how augmented reality can affect consumers’ brand awareness and purchasing behavior. The experts share business results from in-market research, identify challenges for the technology as it evolves, and explain how to launch a spatial computing experiment at your organization.
Reddy is a visiting professor of marketing at Northwestern University’s Kellogg School of Management and professor emeritus of marketing at Lee Kong Chian School of Business, Singapore Management University.
Punni is the CEO and founder of a Berlin, Germany-based company, immersive insiders, that trains AR/VR developers and designers.
This is the final episode of the Tech at Work series. Check out our other episodes: