Bernard Marr's Future of Business & Technology Podcast The Agentic Enterprise: How AI Agents Are Transforming Business with Salesforce's Adam Evans
Oct 24, 2025
In this engaging discussion, Adam Evans, Salesforce's Executive Vice President of AI, reveals insight into the revolutionary concept of the agentic enterprise. He explains the three essential use cases for AI success: enhancing customer service, boosting employee productivity, and implementing effective workflows. Evans also tackles the surprising 95% failure rate of AI pilots, emphasizing the transition from prototypes to scalable solutions. With practical advice on prioritizing impactful use cases and managing multi-agent systems, this talk sheds light on the future of AI in business.
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Three Core AI Use Case Categories
- AI use cases cluster into serving customers, boosting employee productivity, and agentic workflows/operations.
- These three categories guide where companies should prioritize agent development for real impact.
Ingen And Proactive Financial Advisors
- Ingen, a European travel company, built agentic capabilities from its founding and serves a million travelers with Agent Force.
- Large firms use proactive agents to prep financial advisors with rich client context before meetings.
Why 95% Of AI Pilots Fail
- Most pilots fail because prototypes lack the surrounding platform: tooling, channels, testing, observability, and stakeholder collaboration.
- Scaling agents requires connectors, low-code build tools, telemetry, and continuous improvement capabilities.