Adam Evans

In this engaging discussion, Adam Evans, Salesforce's Executive Vice President of AI, reveals insight into the revolutionary concept of the agentic enterprise. He explains the three essential use cases for AI success: enhancing customer service, boosting employee productivity, and implementing effective workflows. Evans also tackles the surprising 95% failure rate of AI pilots, emphasizing the transition from prototypes to scalable solutions. With practical advice on prioritizing impactful use cases and managing multi-agent systems, this talk sheds light on the future of AI in business.