Whenever a financial or technological disaster takes place, people wonder if it could have possibly been averted.

My guests today say that the answer is often yes, and that the lessons around why big disasters happen can teach us something about preventing catastrophes in our businesses and personal lives. Their names are Chris Clearfield and Andras Tilcsik, and they're the authors of Meltdown: Why Our Systems Fail and What We Can Do About It.

We begin our discussion getting into how they got interested in exploring how everything from plane crashes to nuclear meltdowns to flash stock market crashes actually share common causes. We then discuss the difference between complicated and complex systems, why complex systems have weaknesses that make them vulnerable to failure, and how such complexity is on the rise in our modern, technological era. Along the way, Chris and Andras provide examples of complex systems that have crashed and burned, from the Three Mile Island nuclear reactor meltdown to a Starbucks social media campaign gone awry. We end our conversation digging into specific tactics engineers and organizations use to create stronger, more catastrophe-proof systems, and how regular folks can use these insights to help make their own lives run a bit more smoothly.

Get the show notes at aom.is/meltdown.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Three Moats That Drive SaaS Companies to $10M+ Revenue

02:57: The three moats that work best for the future
06:14: Build social proof monuments&nbsp;
11:22: How Odoo undercuts Shopify&nbsp;
17:04: Turn free users into marketing armies
16:01: The winning strategy