What Next? SOLVE: How Talking and Listening Can Transform the Hybrid Workplace
Nov 8, 2025
Dr. Katie Best, a leadership coach and consultant linked with LSE and King's College London, shares her insights on overcoming leadership challenges. She clusters these challenges into managing oneself, teams, and leading change. Katie emphasizes the importance of communication in a hybrid workplace to avoid burnout and enhance performance. Her SOLVE model advocates for a structured approach to problem-solving. She also highlights the significance of understanding team dynamics and aligning cultural values to drive engagement and success.
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Turn Repeated Problems Into Reusable Solutions
- When leaders see recurring problems, distill them into clear, repeatable solutions for others to use.
- Dr. Katie Best wrote her book to give leaders a practical model they can apply without direct coaching.
Determine If Burnout Is Internal Or External
- Diagnose whether burnout comes from external overload or internal self-pressure before acting.
- If external, have candid conversations with managers about feasible, sustainable workloads.
Pair Data With Storytelling To Influence
- Balance data with softer influence tactics like likability and storytelling when persuading others.
- Use data storytelling to inspire behavior change rather than just presenting spreadsheets.