HBR IdeaCast To Fix Broken Work Systems, You Need to Reset
379 snips
Jan 21, 2025 
Dan Heath, a senior fellow at Duke University's Fuqua School of Business and author of "Reset: How to Change What’s Not Working," dives into the complexities of transforming dysfunctional work systems. He discusses the challenges teams face when initiating change and shares strategies for overcoming resistance. Heath emphasizes the importance of making problems visible and taking small steps toward progress. With real-life examples, he illustrates how leaders can reallocate resources effectively and improve customer relationships while fostering organizational growth.
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Practice Makes Permanent
- Routines can solidify inefficient practices, hindering progress.
- To improve, challenge existing workflows and acknowledge potential for change.
Hospital Receiving Area
- A hospital receiving area had a 3-day delivery delay for internal packages.
- By identifying and removing batch processes, they drastically reduced delays.
Go and See the Work
- Observe work processes directly to understand inefficiencies.
- Identify and remove bottlenecks to improve system flow.
