Being Liminal

Joe Macleod: Endineering - Designing Ends

11 snips
Dec 5, 2024
Joe Macleod, founder of AndEnd and author of 'Ends' and 'Endineering,' dives deep into the often-overlooked concept of designing for endings. He discusses how businesses excel at onboarding but frequently neglect offboarding, which can hinder customer loyalty. Joe explores consumer responsibility versus corporate accountability in product lifecycles, advocating for a shift toward sustainability. He cites examples of planned obsolescence in tech and emphasizes the need for collaboration in tackling climate challenges, promoting a planet-centered design approach.
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INSIGHT

Onboarding Obsession Hides Offboarding

  • Businesses obsess over onboarding and hide their offboarding failures from customers.
  • Joe Macleod argues that designing meaningful offboarding unlocks huge brand loyalty and circularity gains.
INSIGHT

Consumerism Has Deep Cultural Roots

  • Modern consumerism in the West grew from cultural and historical shifts in Northern Europe and America.
  • Joe traces how Protestantism, industrialisation and early advertisers normalised disposability and planned redundancy.
ANECDOTE

Japan's Rituals For Saying Goodbye

  • Joe Macleod cites Japanese rituals like Barbie goodbye ceremonies and Marie Kondo's practices to show cultural respect for endings.
  • He contrasts personal, ritual endings with the need for industrial-scale solutions for product lifecycle closure.
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