
Joe Macleod
Founder of AndEnd and author of "Ends" and "Endineering," pioneering end-focused design for sustainability and responsible consumption.
Best podcasts with Joe Macleod
Ranked by the Snipd community

11 snips
Dec 5, 2024 • 1h 3min
Joe Macleod: Endineering - Designing Ends
Joe Macleod, founder of AndEnd and author of 'Ends' and 'Endineering,' dives deep into the often-overlooked concept of designing for endings. He discusses how businesses excel at onboarding but frequently neglect offboarding, which can hinder customer loyalty. Joe explores consumer responsibility versus corporate accountability in product lifecycles, advocating for a shift toward sustainability. He cites examples of planned obsolescence in tech and emphasizes the need for collaboration in tackling climate challenges, promoting a planet-centered design approach.

Aug 1, 2024 • 1h 3min
How to Design Service Endings That Don't Stink / Joe Macleod / Ep. #207
Joe Macleod, an expert in designing customer experiences, discusses the often-ignored aspect of service endings. He explores how poorly handled farewells can leave negative impressions and emphasizes the potential for businesses to transform these moments into positive experiences. By redefining service off-boarding and highlighting its impact on brand loyalty, he advocates for a thoughtful approach to endings. Macleod argues that well-designed conclusions can create brand ambassadors while fostering sustainability and deeper customer connections.


