Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten Episode 41: Bank of New Zealand on Applying the Flow Metrics at Scale
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Feb 1, 2022 
In this discussion, Paul Littlefair, CTO of the Bank of New Zealand, and BMK Lakshminarayanan, Value Stream Architect, share insights from their transformation journey towards a product-oriented approach. They emphasize the critical role of flow metrics in improving efficiency and visibility. The importance of leadership buy-in and measuring developer experience is explored as essential for fostering a culture of continuous improvement. They also highlight community learning and adaptability as keys to overcoming challenges in tech environments.
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Importance of Flow Metrics
- Flow metrics bring visibility and transparency to technology work which otherwise can seem like a black box.
- They enable identifying bottlenecks and managing work flow effectively within technology teams.
Technology as a Black Box
- Without visibility, technology seems like an order-taking factory overwhelmed with unprioritized work.
- Showing the true flow highlights bottlenecks and need for balancing work, including technical debt and incidents.
Reward Improvement Not Just Output
- Organizations usually reward output (features) but rarely reward improvement activities like technical debt reduction.
- Prioritizing and rewarding continuous improvement is crucial to becoming faster and more efficient over time.
