SPI 817: Is Anyone Getting Your Emails? with MV Braverman
Sep 4, 2024
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MV Braverman, an email deliverability expert from Inbox Welcome, shares invaluable insights on enhancing email marketing effectiveness. He discusses the importance of allowing easy unsubscribes to improve engagement. Listeners will learn about Google's and Yahoo's recent changes impacting email success, essential authentication practices like DMARC, DKIM, and SPF, and effective strategies to avoid spam filters. MV emphasizes the need for data-driven approaches and proactive subscriber management to foster authentic connections.
Making it easy for subscribers to unsubscribe improves email deliverability and prevents emails from being marked as spam.
Authenticating emails using tools like SPF, DKIM, and DMARC is essential for maintaining strong communication and compliance in email marketing.
Deep dives
The Importance of Email Deliverability
Email deliverability refers to the ability of emails to actually reach a recipient's inbox, rather than being marked as spam. Misunderstandings often arise between delivery rates and deliverability rates; while the former measures how many emails were accepted by servers, the latter evaluates whether those emails are visible to recipients. With major updates from providers like Google and Yahoo, businesses are now required to authenticate emails and provide easy ways to unsubscribe, as these measures are key to maintaining good deliverability. Failure to comply with these regulations can lead to emails being classified as spam, significantly affecting business communications.
Engagement and the Customer Journey
To foster better email relationships, it is crucial to actively manage the customer journey from the point of subscription onward. New subscribers should be welcomed properly, providing them with context about the brand and encouraging interaction instead of merely broadcasting promotional content. Engaging with subscribers helps to establish a two-way connection, making the recipient feel valued rather than spammed. Treating email interactions as personal conversations can significantly increase open rates and overall satisfaction among recipients.
Managing Unsubscribes Effectively
Unsubscribing from an email list should be a simple, straightforward process that businesses facilitate. It’s essential to remind subscribers that opting out is an acceptable and neutral decision, and it prevents them from marking emails as spam, which can harm deliverability. Including an unsubscribe link at the top of emails, along with a supportive message, not only makes it easy for uninterested subscribers to leave but can also enhance the overall perception of the brand. This practice ensures that the email list remains clean and engaged, ultimately benefiting the business in the long run.
Technical Aspects of Email Authentication
Authentication is a critical component for businesses sending emails, particularly for those with larger subscriber lists. Tools like SPF, DKIM, and DMARC help to ensure that the emails sent are verified and associated with the sender's domain, protecting both the business and its subscribers from spam. However, larger senders need to understand that all email channels must be authenticated appropriately to maintain best practices. Resources are available to assist businesses in navigating these technical requirements, thus ensuring that their email practices not only comply with current standards but also enhance communication success.
#817 The easier you make it for readers to unsubscribe, the more effective your emails will be! Because this is counterintuitive, many of us land in people's spam folders without knowing it. But here's the good news—a joint announcement from Google and Yahoo has shed light on the best practices that get our emails in front of more people. Join me and my expert guest, MV Braverman of Inbox Welcome, to learn more! So, what are the recent changes you need to know about? How do you set up your emails to avoid getting blacklisted? What are the tools that help you understand why you're not getting the results you want? MV does an incredible job of breaking down the technical aspects that play a huge role behind the scenes. We talk about authenticating your emails, using Google's Postmaster Tools, avoiding block lists, and setting up new domain names. Listen in! Show notes and more at SmartPassiveIncome.com/session817.