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Second Life

Rebecca Zhou: Co-Founder and CEO of Soft Services

Dec 2, 2024
Rebecca Zhou, co-founder and CEO of Soft Services, shares her journey in the DTC consumer goods industry. With past roles at Gin Lane Media and Glossier, she reveals how these experiences shaped her approach to entrepreneurship. Listeners will learn about navigating cultural expectations and her journey from finance to founding a body care brand. Zhou discusses the unique intersection of comfort and aesthetics in product design, along with the recent expansion into Sephora, showcasing her commitment to innovation and customer empowerment.
58:43

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Rebecca Zhou's extensive experience in the DTC sector, from Gin Lane to Glossier, shaped her strategic vision for Soft Services.
  • The inception of Soft Services arose from a personal struggle with body acne, highlighting the brand's commitment to addressing skincare stigma.

Deep dives

Rebecca Jo's Journey in D2C

Rebecca Jo's career began in the D2C sector, providing a unique perspective on product strategy. She worked as a strategist at Gin Lane, an agency known for investing in successful brands like Quip and Harry's, where she learned the intricacies of digital product development. Jo further expanded her experience as employee number three at Glossier, focusing on creating a customer-centric digital experience. Her breadth of experience culminated in the launch of her body care brand, Soft Services, showcasing the application of her knowledge in a new venture.

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