Journey Through Gin Lane: DTC Dynamics

Rebecca Zhou is the co-founder and CEO of the bodycare brand Soft Services. Zhou has been at the forefront of the DTC consumer goods industry for over a decade. She began her career as a strategist at Gin Lane Media, an early investor in trendsetting brands like Harry's, Quip, Sweetgreen, and Reformation. She then moved over to Glossier as the third-ever employee and head of digital product. After that, she consulted for five years, bringing her expertise and keen design eye to places such as Khaite, Peach & Lily, and DVF. In 2017, she co-founded a luxury housecoat business with her husband called OffHours. That project sparked her desire to return to building a company from the ground up, so in 2019, she co-founded Soft Services, an innovative bodycare brand that creates sumptuous products that provide effective solutions for skin issues like keratosis pilaris and body acne. Earlier this year, Soft Services launched at Sephora online and in 300 stores across the country.

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