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Troubleshooting Agile

Empathy & Compassion in Practice

Aug 16, 2023
The podcast discusses the importance of empathy and compassion in communication, emphasizing the value of expanding one's feeling vocabulary. It explores the impact of sharing feelings and apologizing, as well as the benefits of empathetic conversations and trust-building in collaboration and problem-solving.
13:43

Podcast summary created with Snipd AI

Quick takeaways

  • Genuine empathy requires curiosity and connection in conversations, and cannot be faked or used as a technique or magic spell.
  • Self-empathy is essential for effective communication, and recognizing and expressing one's own feelings fosters trust and empathy in challenging conversations.

Deep dives

The Importance of Genuine Empathy

In this podcast episode, the hosts discuss the importance of genuine empathy in effective communication. They highlight that empathy cannot be faked and that it requires genuinely being in the right frame of mind. Using the example of a coaching scenario, they emphasize the importance of curiosity and connection in empathic conversations. The hosts caution against using empathy as a technique or magic spell, underscoring that it only works when it comes from a genuine place.

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