3min chapter

Troubleshooting Agile cover image

Empathy & Compassion in Practice

Troubleshooting Agile

CHAPTER

The Importance of Genuine Empathy and Self-Awareness

In this chapter, the speakers discuss the importance of genuine empathy and the difficulty of convincingly acting empathetic. They also introduce the concept of being above or below the line and highlight the usefulness of having insight into one's own feelings for clear communication.

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